Reporting directly to the CEO, responsible for annual operating budget of $7M covering all aspects of information technology including day-to-day IT operations across four offices, two data centres, and public cloud services, with service desk and end-user support for a predominantly remote 350+ workforce, and 24×7 operations. Accountable for IT strategy, infrastructure, software development and support, project management, management of outsourced services, enterprise and data architecture, and information security. Led six direct reports and 40 information technology professionals.
- Assessed initial state of IT division and developed IT roadmap aligned to the business strategy, achieving unanimous buy-in from Senior Executive Team and other stakeholders. Execution of roadmap enabled delivery of projects that had been stalled for 5+ years, decreased risk, and over $1M in cost reductions.
- Built previously non-existent cyber security function within Numeris, substantially reducing the likelihood of a cyber security incident, and avoiding the potential ~$6M cost of a breach.
- Oversaw development and implementation of strategic new product offerings in collaboration with other divisions, including measurement of streaming video, and incorporation of set-top box data into Enhanced Television Audience Measurement increasing data value for customers.
- Led efforts to prepare for remote work in face of impending global CoVID-19 pandemic. Moved to remote work over two days for all staff, with no material interruptions, and all SLAs met throughout and thereafter.
- Oversaw IT efforts to transform part-time-employee, on-premise call centres to virtual call centres with full-time staff, shutting down one office, and eliminating $3M annually in operations costs.
- Implemented rigorous project portfolio management, including preparation and approval of business cases for initiatives, resulting in reduced project costs and risk.
- Initiated and led Data Architecture and Governance function within IT to reduce risks and costs associated with poor data integrity and data misuse.
- Introduced leading-edge big data and open source technologies, including Hive, Spark, and Scala, increasing the amount to data assimilated, positioning the company for additional product development.
- Completed acquisition and migration to new converged infrastructure for private cloud increasing capacity and reducing overall spend by $1.5M. Migrated successfully with no business interruptions.
- Migrated SharePoint to SharePoint on-line. Leveraged other public cloud technologies for various areas of the business (e.g., Dynamics CRM), reducing cost and risk.
- Drove conversion of telephony from PRI to SIP, saving over $100,000 annually.