In order to know what engineering processes to target and how, in order to not introduce defects in the first place and completely avoid the costs of poor software quality, we need to understand where defects come from, how...
more...Number-of-defects is a poor measure of (lack of) software quality. ‘Size’ of the defect (what it takes to repair it) and severity of the defect (what damage it caused) are better indicators. When severity can be quantified in terms of cost, the sum of cost-to-fix and...
more...A number of years ago, on my first day of my new job as vice president of the software development team of a leading financial institution, as I was being introduced to my peers in the operations area, one of the supervisors in the customer relations call centre came hustling...
more...There’s been a lot of chatter over the past couple of weeks around Facebook, privacy, and just what should it all be about anyway. As with so many things, there is the spin, and then amongst all the noise, there is some fact.
Facebook would have us believe that the changes that it has...
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